Privacy Policy

Please read this Privacy Policy carefully before using our website or any of our services. By continuing to use our website and services, you indicate that you have read and agree to the terms of this Privacy Policy. If you do not agree with this policy, you may not use our website or services. All sections of this policy apply to users unless stated otherwise.

1. PRIVACY POLICY

1.1 Definition of Personal Information

Personal Information is understood as defined by the Protection of Personal Information Act 4 of 2013 (“the Act”) and the General Data Protection Regulation (GDPR) (EU) 2016/679. We adhere to the principles of collecting personal information electronically as outlined in the Act and relevant legislation. We strive to maintain the quality, accuracy, and confidentiality of Personal Information.

1.2 Balance of Interests

Our goal is to balance our legitimate business interests with your reasonable expectation of privacy. We take reasonable steps to prevent unauthorised access to or disclosure of your Personal Information, although complete security cannot be guaranteed.

1.3 Information Collection

When using our website or services, or when your information is provided to us through lead generation services, you may be asked to provide the following Personal Information:

  • First Name
  • Surname
  • Email Address
  • Phone Number

1.4 Consent and Limitation of Processing

We attempt to limit the types of Personal Information we process to what you consent to, such as in online registration, newsletters, message boards, surveys, polls, professional announcements, SMS, lead generation, and other mobile services. By agreeing to this Privacy Policy, you consent to the use of your Personal Information as described. We may seek your specific consent in future instances if required by law.

1.5 Sensitive Information

We will not collect, use, or disclose sensitive information (such as racial or ethnic origins, political or religious beliefs) without your specific consent or as permitted by law.

1.6 Use of Personal Information

By agreeing to this Privacy Policy, you consent to the use of your Personal Information for:

  • Providing and performing our services
  • Informing you of changes to our website
  • Providing marketing-related services
  • Responding to queries or requests
  • Developing a more direct and substantial relationship with website visitors
  • Developing an online user profile
  • Understanding general user trends and patterns
  • Security, administrative, and legal purposes

1.7 Security Measures

We employ up-to-date technical and organisational security measures to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access. We will continue to improve these measures in line with legal and technological developments.

1.8 Data Storage

Your Personal Information is stored in a central database. If the database is located in a country without similar laws protecting Personal Information, we will take steps to ensure your information is adequately protected.

1.9 Retention of Personal Information

Your information will be stored only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

1.10 Access by Employees and Consultants

Personal Information will only be accessed by our employees, representatives, and consultants on a need-to-know basis, subject to confidentiality obligations.

1.11 Review of Systems and Data

We regularly review our systems and data to provide the best possible service to our users. We do not accept users under 18 years of age or those lacking the capacity to be bound by this Privacy Policy.

1.12 Third-Party Disclosure

We do not sell, share, or rent your Personal Information to third parties or use your email address for unsolicited mail. Emails sent by us are related to our services and marketing thereof.

2. YOUR RIGHTS

2.1 User Rights

Users have the right:

  • To access their Personal Information stored by us.
  • To rectify incomplete or incorrect Personal Information.
  • To request the deletion of Personal Information.
  • To restrict/suspend processing of Personal Information.
  • To lodge a complaint with the data protection authority if we breach this Privacy Policy.
  • To withdraw consent for processing of Personal Information at any time.
  • To object to processing based on legitimate interests.
  • To object to the processing of Personal Information for direct marketing purposes.

2.2 Request for Deletion

Users can request the deletion of their identifying data by contacting us and providing the necessary information. This can be done by contacting us.

3. DISCLOSURE OF PERSONAL INFORMATION

3.1 Disclosure to Third Parties

We may disclose your Personal Information to:

  • Consultants
  • Affiliated Companies
  • Representatives

3.2 Third-Party Services

Third parties involved in providing our services may need your Personal Information to fulfil your request.

4. LOG FILES

When you visit our website, we may collect information such as your IP address, ISP, browser type, referring website, pages visited, and visit duration. This information is aggregated and anonymous but may be used to identify you if combined with other Personal Information.

5. COOKIES

5.1 Types of Cookies

We use cookies to enhance your browsing experience:

  • Session cookies: Temporary cookies that expire when you close your browser.
  • Permanent cookies: Cookies that store a unique code on your device to identify you as an individual user.

6. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms and payment gateways. We are not responsible for the privacy practices or content of these websites. Evaluate the security and trustworthiness of any third-party website before disclosing personal information.

7. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT 25 OF 2002 (ECT ACT)

7.1 Data Messages

  • Data Messages will be deemed received by us if we respond to them.
  • Data Messages sent by us will be deemed received per section 23(b) of the ECT Act.
  • Electronic signatures, encryption, and/or authentication are not required for valid electronic communications between us and users.

7.2 Website Ownership

This website is owned and operated by Eurotech Consulting Services (Pty) Ltd, a private company registered in the Republic of South Africa under company registration number 2016/231930/07. CQ Consulting is a division of Eurotech Consulting Services (Pty) Ltd. Address for service of legal documents: iblank@eurotechservices.co.

8. COMPLAINTS

If you wish to raise a complaint about the processing of your Personal Information or are unsatisfied with how we handled your information, you have the right to lodge a complaint with the supervisory authority in your country.

Updated: 24 June 2024